We are available for technical support during regular business hours. Our office is open Monday thru Friday from 8:00am to 4:30pm (CST). You can reach us at 800.248.8873 or 815.436.4440.
THINGS TO KNOW BEFORE YOU CALL
* Product Serial Number
* Have access to the product you are calling about
* If you are calling with a software question, please be in front of your computer with access to that software*
* Know what firmware/software version(s) you own
* Know what computer operating system you own*
* Verify you have administrative rights or an administrator password to download programs
START A CASE
If you would like to bypass waiting to talk to a Tech Support member, CLICK HERE to start a Case if you are having a problem with one of your Spectrum devices. Provide as much information as possible and one of our Tech Support team members will reach out to discuss further. This gives our Tech Support Team a chance to research the issue ahead of talking with you and hopefully will allow for a quicker resolution!
LOGIN ISSUES
If you did not receive your activation code for your SpecWare Software, did not receive your welcome email to activate your SpecConnect Cloud subscription or are having problems logging in, please email SALES or call 800.248.8873 or 815.436.4440 and a member of our team will assist you!
Our Knowledge Base is located within SpecConnect and offers a more specific and technical version of our FAQ's section. It's a searchable database for common questions and shows you detailed instructions for issues. VIEW
WEATHER STATION RECERTIFICATION
All Spectrum’s products are designed to provide the highest level of accuracy, reliability and ruggedness our customers deserve. We make every effort to produce the most durable and long-lasting products available today. Over time, certain components are subject to wear and tear. Lightning, rain, snow, salt spray, and extreme temperatures all take their toll. Because of this, and because we know how important your purchase is to you, Spectrum now offers a recertification program for weather stations. Spectrum’s recertification program enables customers to send their hardware to our Aurora, Illinois facility where it undergoes a complete diagnostic
Order from Spectrum Technologies with total confidence. If you're not satisfied - for any reason - simply return the item(s) you ordered within 30 days for a prompt and courteous refund or credit, excluding shipping and handling. An RMA (Return Material Authorization) number is required for processing. For more information, VIEW OUR RETURN POLICY